{"xsrfToken":"814f9652ef239ef702ce39299cbec34a0dcffc52_lout","branding":{"id":"21","key":"pcs","name":"Prostem Customer Support","portalBaseUrl":"/servicedesk/customer/portal/21"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Nlite Service Desk","sharedPortalName":"Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük a(z) Súgóközpont oldalon","sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Nlite Service Desk","sharedPortalName":"Support Desk","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"helpCenterTitle":"Vitajte v Centrum pomoci","sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"is-IS":{"helpCenterTitle":"Velkomin(n) í Hjálparmiðstöð","sharedPortalName":"Hjálparmiðstöð","localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"et-EE":{"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"vi-VN":{"helpCenterTitle":"Chào mừng đến Trung tâm trợ giúp","sharedPortalName":"Trung tâm trợ giúp","localeDisplayName":"Vietnamese (Vietnam)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b7c8d8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4eba5ece-3190-40a1-802b-61848aad507a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTg1MzE3Yi04MGEzLTRkNjYtOGMxMS1kMjc0YzkxYmU2MTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRlYmE1ZWNlLTMxOTAtNDBhMS04MDJiLTYxODQ4YWFkNTA3YSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzg0MzQsIm5iZiI6MTczMjE3NzgzNH0.jJtiW2neWB8_xz-DCWnqHxBu92e3pHTUak9XpoIx300&client=9a85317b-80a3-4d66-8c11-d274c91be611&height=300&mode=fit","bannerMediaApiFileId":"4eba5ece-3190-40a1-802b-61848aad507a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"21","key":"pcs","projectId":10046,"serviceDeskId":21,"name":"Prostem Customer Support","description":"<p>Welcome! You can raise a request for Prostem Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","onlyPortal":false,"reqTypes":[{"id":"152","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"<p>Contact us</p>","icon":10564,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[45],"key":""},{"id":"148","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10541,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"145","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10550,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"147","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10563,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"146","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10555,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"149","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10559,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"150","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10549,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"151","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10553,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"144","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10534,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"General"}],"orderMapping":{"45":[152]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"08d9f85a-dd65-3a5b-8777-436c47ef137d","appLinkName":"","appLinkUrl":"","spaceKey":"PCS","spaceName":"Prostem Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PCS","serviceDeskId":21,"kbLinkDomainURLs":["https://nlitesolutions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTg1MzE3Yi04MGEzLTRkNjYtOGMxMS1kMjc0YzkxYmU2MTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzkwMzQsIm5iZiI6MTczMjE3NzgzNH0.cqIibbhE_RdvInhpNx14ZVTRFWFcK-zCwoJCfSLqwtA","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"9a85317b-80a3-4d66-8c11-d274c91be611","tokenDurationInMins":20}},"reqCreate":{"id":152,"projectId":10046,"form":{"name":"Contact us","descriptionHtml":"","callToAction":"Contact us","intro":"<p>Contact us</p>","instructions":"","icon":10564,"iconUrl":"https://nlitesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10087","fieldConfigId":"10249","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/21/create/152","requestValidateBaseUrl":"/servicedesk/customer/portal/21/validate/152","calendarParams":{"firstDay":0,"date":"2024-11-21T11:30:35+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"08d9f85a-dd65-3a5b-8777-436c47ef137d","appLinkName":"","appLinkUrl":"","spaceKey":"PCS","spaceName":"Prostem Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PCS","serviceDeskId":21,"kbLinkDomainURLs":["https://nlitesolutions.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTg1MzE3Yi04MGEzLTRkNjYtOGMxMS1kMjc0YzkxYmU2MTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzkwMzUsIm5iZiI6MTczMjE3NzgzNX0.qPq_nYlw4t-L_lRnLVk4c83Vec8AW53ktAXm3CUmUBk","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"9a85317b-80a3-4d66-8c11-d274c91be611","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nlitesolutions","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"814f9652ef239ef702ce39299cbec34a0dcffc52_lout","baseUrl":"https://nlitesolutions.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nlitesolutions.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9a85317b-80a3-4d66-8c11-d274c91be611","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8c8d06d363064ab0bea8984715a0c1c8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}